Customer Strategist Manager NL

  • Sales
  • Louvain-la-Neuve, Belgium

Customer Strategist Manager NL

Job description

Who are we?

Qualifio is a team of 75 colleagues who are all passionate about Digital Marketing. Our HQ is in Louvain-la-Neuve, close to Brussels, Belgium and we also have offices in Madrid, Paris & Amsterdam. We have over a decade of experience in interactive marketing and data collection and a unique work culture built on strong values.

  • Our values are at the heart of everything that we do at Qualifio : transparency, commitment, fun, empowerment, togetherness & creativity. We believe that to be creative and effective, we need to have a good work-life balance.

  • Life at Qualifio is great fun - check out some of the things we’ve been up to recently on our Instagram account!

  • Want to meet our new CEO? Here’s the video.

We have an exciting growth plan for the coming years, and we are looking forward to welcoming new amazing people to the team! You’ll find a lot of information below, but don’t hesitate to reach out for a chat!

What do we do?

Qualifio is a fast growing SaaS company founded in 2011. Our software, Qualifio Engage, is used by over 275 big brands across the world (L’Oréal, RTL, MediaMarkt, Daily Mail, Nestlé, Decathlon etc). They are using our platform to engage, grow and qualify their digital audiences via creative interactive experiences. An example is worth more than a thousand words, you’ll find the best campaigns of April 2022 in this blog article.

We are in a very exciting period as we are launching a new and second hyper complimentary product: Qualifio Loyalty, an interaction-based loyalty platform.

About the job

We are looking for a talented profile to join our Customer Strategist Team to support new clients, drive engagement with our data collection and interactive platform and make sure that our biggest customers are successful.

Apply to work within an organization that values togetherness, transparency and empowerment and support prestigious dutch or english speaking companies in their CRM and Digital marketing strategy like Nestlé, Unilever, M6, Warner Bros…

As a Customer Strategist, you will join a European team based in Amsterdam, Paris but also in Louvain-La-Neuve and Madrid. You will be joining the Strategist Squad, in charge of the Key Accounts, under the responsibility of a team-lead based in Paris.

The team is growing and supporting Key Dutch Customers in their digital strategy is one of our top key priorities.

Enrich it, share your vision, and grow within Qualifio !



Job requirements

RETAIN

  • Facilitate the successful onboarding of new customers in your portfolio

  • Have a strong understanding of your customer’s business model and advise them on how to achieve their acquisition, engagement and segmentation objectives with Qualifio platform

  • Build a strong relationship with your points of contact to increase Retention & Loyalty

  • Make sure you analyse the global trends of your portfolio to reduce churn

GROW

  • Conduct recurring business reviews, analysis & sessions

  • Define customer’s requirements for technical projects, drive adoption and anticipate future needs

  • Make sure Qualifio is a data collection/qualification must-have in the customer ecosystem

  • Identify growth opportunities and achieve up-selling revenue target

BUILD

  • Help build the CSM methodology for the Gold & Platinium Customers

  • Take part in the ongoing optimization of the CSM process

Job requirements

What we expect from you?

  • 1 to 2 years CSM experience in a SaaS, digital / data marketing environment

OR

  • 1 to 2 years experience in Digital marketing or CRM & Acquisition

  • Excellent communication and writing skills

  • Fluent in Dutch and English (we are an International company, this is our preferred language for communication)

  • You are highly organized, rigorous & multitasker

  • You are passionate about digital, the consumer journey and Technical news

  • You are resilient, team player and have a trouble shooter mindset

  • You have a great capacity to adapt and are not afraid to join a company where things change quickly

  • Proactive, you don’t hesitate to share your opinion, to bring ideas and to implement them

What we offer?

  • An open, flexible, and challenging environment, where the startup/entrepreneurial spirit is going strong

  • A place where we can be very serious, very ambitious, but where we have fun and we’re all considered as human beings, with our qualities & weaknesses

  • A great way to be immersed in the ever-evolving digital marketing challenges of the biggest companies in Europe

  • A place where we go fast. In our decisions, in our initiatives, in our growth

  • You’ll be working with a team obsessed with its highly qualitative software products, always willing to receive customer feedback and improve

  • The organization is structured to give you the opportunity to demonstrate your full talent; empowerment of our team members is key

  • The company is financially healthy and has clearly defined goals for the years to come, shared with all the team

  • A place where values are not just something written on the walls

  • An attractive salary package with many non-financial benefits: company phone and laptop, hospitalization insurance, group insurance, parking spot in the center of LLN (or an office that is easily accessible via public transport!), eco vouchers, Internet subscription, etc

A final word...

By working at Qualifio, you’ll be part of an ambitious culture that puts people first (both our employees and our customers). It’s full of challenges, and of course, it’s not easy every day. It’s as a team that we overcome challenges and progress. We’re obsessed by the ROI generated by our customers using our softwares and we fight to improve it. On the other hand, we understand the need for a balanced work-life balance. And we believe that everybody who’s part of our team should be supported to develop to their fullest potential.

  • We seek to understand customers in everything we do

  • We have a life outside of work (and we want to keep it that way!)

  • We are proactive and accountable in our roles

  • We’re genuine, honest, open

  • We say what we think in a constructive way and we’re open to feedback

  • We’re here to learn and improve every day

Let's get in touch !